Shipping and Delivery Policy – Resto Rhythm
Developer: Satyam Sundaram · Application: Resto Rhythm
1. About Resto Rhythm
Resto Rhythm is a restaurant management system comprising a Windows PC application for owners/managers and an Android mobile app for staff. At present, the mobile app works only in conjunction with the PC software installed at your restaurant. We plan to expand features and cross‑platform capabilities in future updates.
Shipping & Delivery Policy
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within Not Applicable or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Restorhythm Enterprises is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within Not Applicable rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 8459294527 or support@crazybooks.in
2. Nature of Product
All products and services offered through our platform are digitally delivered software. We do not sell or ship any physical goods such as CDs, USB drives, or printed materials. Once your payment is confirmed, you receive immediate digital access to the purchased product through your registered account or email.
Our restaurant management system is a downloadable and web-based software that can be accessed through a secure link or login credentials shared with you post-purchase. The product is designed for instant availability and activation to ensure uninterrupted use for your business.
3. Delivery Method
Upon successful completion of your order and payment verification through our Razorpay payment gateway, our system automatically triggers digital delivery. You will receive:
- Order Confirmation Email: A detailed summary of your purchase, including the name of the product, order ID, and payment details.
- Access or Download Link or Liecence Key: Depending on the product type, you will receive a link to either download the software or log in to your online account or Liecence Key.
- Product Activation Information: If your purchase requires activation or setup, instructions will be included in the same email.
4. Estimated Delivery Time
Our digital products are delivered instantly once the payment is successfully processed. In some cases, due to technical reasons such as server delays, verification processes, or high transaction volume, it may take up to 24 hours to receive your access link or activation credentials.
If you have not received your email or access details within 24 hours, please check your spam or promotions folder first. If the issue persists, contact our customer support team at support@crazybooks.in
5. Failed or Delayed Delivery
In rare circumstances, digital delivery may fail due to:
- Incorrect or invalid email address provided by the customer
- Payment gateway processing delays
- Temporary technical errors or server downtime
If you encounter such an issue, kindly reach out to our support team immediately. Once we verify your payment, we will manually reissue the access details within 24–48 business hours.
6. No Physical Shipping
As our services are fully digital, no physical shipping or courier service is used or required. You will not receive any tangible product by mail. All necessary documentation, invoices, and product-related information are shared electronically via email.
7. Order Tracking
Since the delivery is digital, traditional shipment tracking is not applicable. However, you can track the status of your order through your registered account on our website or by contacting our support team. We ensure complete transparency and communication throughout the delivery process.
8. Responsibility of Customers
It is the responsibility of the customer to:
- Provide accurate contact and email information during checkout.
- Ensure they have the required internet connectivity to download or access the software.
- Maintain confidentiality of login credentials or license keys provided after purchase.
RestoRhythm will not be liable for loss or unauthorized access resulting from customer-side negligence.
9. Technical Support and Assistance
If you face any issue accessing or activating your product, our support team is always available to assist you. You can contact us via:
Email: support@crazybooks.in
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Our goal is to ensure that your software access is smooth, secure, and uninterrupted.
10. Final Note
By completing a purchase on our website, you acknowledge that you have read and understood this Shipping and Delivery Policy and agree to its terms. Since our software is digitally delivered and instantly accessible, no physical shipping, courier, or cash-on-delivery options are applicable.
11. Contact
For questions, requests, or concerns related to privacy or data protection, contact us:
- Developer: Satyam Sundaram
- Application: Resto Rhythm
- Email: support@crazybooks.in
- Website: resto.crazybooks.in
